Central command for the entire enterprise grid
AO
EXECUTIVE · ISSUE CENTER

Escalated issues & resolution

34 active · 8 urgent · 3 SLA breaches · avg resolution 3.4 days

ESCALATED ISSUES
34
8 urgent
UNRESOLVED CUSTOMER
22
5 high-value
FINANCE ISSUES
9
₦18M exposure
PROJECT DELAYS
6
3 critical
Issue Priority Dashboard
URGENT
3
12dOperations
PH Marina drainage · 14 customers
8dFinance
Refund batch overdue · ₦12.4M
5dCompliance
Survey plan missing · Lekki Ph2
HIGH PRIORITY
3
6dProject
Enugu Skyline land prep delay
4dLegal
Allocation dispute · Abuja Hills C07
5hAudit
Felix M. · suspicious record edits
IN REVIEW
3
3dFinance
Contractor PO delays · Q3
2dHR
Staff complaint · regional director
1dLegal
Document version conflict · NDA-2841
RESOLVED · 7D
3
closedOperations
Eko Bay perimeter wall complete
closedSecurity
CEO MFA reset · verified
closedLegal
Allocation void · Abuja H07
Resolution Timeline · last 14 days
Resolved · Eko Bay perimeter wall
Operations · 4 days end-to-end
2h
Resolved · CEO MFA reset verified
Security · 22 minutes
1d
Escalated · PH Marina drainage
Forwarded to COO + CFO
2d
SLA breach · Refund batch ₦12.4M
Finance · ownership reassigned
3d
Resolved · Allocation dispute H07
Legal · refund + reallocation
5d
Opened · Felix M. activity audit
Compliance investigation
7d
Issue Category Breakdown
Customer complaints22 open
Finance & refunds9 open
Project delays6 open
Document & compliance4 open
Staff complaints3 open
Security incidents2 open
Unresolved Customer Complaints
IDCustomerEstateIssueExposurePriorityAge
IS-3081Mary OkonkwoPH MarinaRefund delay (drainage)₦4.2Murgent12d
IS-3074Dangote GroupLekki PearlAllocation letters · 3 plots₦62Mhigh6d
IS-3068Felix NnamdiAbuja HillsSurvey copy missing₦820Khigh5d
IS-3061Adaeze C.Eko BayContractor lateness—medium4d
IS-3055Chevron Nig.Lekki PearlDiscount renegotiation₦140Murgent3d