EXECUTIVE · ISSUES
Operational Issue Command
Cross-portal issues · categorized · prioritized · assigned
Open Issues
42
Urgent
8
Resolved Today
19
Avg Resolution
6.4h
Escalated
5
Exposure
₦140M
Issue Lifecycle
Step 1
Reported
channel triage
Step 2
Assigned
owner set
Step 3
Investigating
root cause
Step 4
Escalated
senior lead
Step 5
Resolved
customer verify
Step 6
Closed
post-mortem
Category Mix
Contractor2222%
Customer1818%
Payment1414%
Document1212%
Infrastructure1010%
Legal1414%
Sales1010%
Priority Breakdown
LowMedHighUrgent
Resolution Rate
Resolved / opened
target 90%
Best team
Sales
Slowest
Registry
Department Issue Heatmap
| Open | Overdue | Escalated | Closed | |
|---|---|---|---|---|
| Finance | 8 | 3 | 2 | 12 |
| Customer | 12 | 4 | 3 | 18 |
| Sales | 4 | 1 | 0 | 22 |
| Operations | 10 | 5 | 4 | 14 |
| Legal | 6 | 3 | 2 | 8 |
| Registry | 7 | 6 | 5 | 6 |
Issue Registry
| Issue ID | Reporter | Estate | Type | Exposure | Priority | Owner | Age |
|---|---|---|---|---|---|---|---|
| ISS-4821 | Mary Okonkwo | Lekki Pearl | Refund delay | ₦4.2M | Urgent | Funmi | 12d |
| ISS-4822 | Site Lead PH | PH Marina | Drainage delay | ₦42M | Urgent | Emeka | 6d |
| ISS-4823 | Legal | Enugu Skyline | Perfection docs | ₦18M | High | Bola | 14d |
| ISS-4824 | Buyer 084 | Abuja Hills | Allocation dispute | ₦8M | High | Ngozi | 9d |
| ISS-4825 | Ops | Ibeju City | Camera outage | — | Medium | IT | 3d |
| ISS-4826 | Customer 214 | Eko Bay | Payment mismatch | ₦1.2M | Medium | Finance | 4d |
Urgent Issues Cards
Refund delay ₦4.2M · 12d
Mary O. · Lekki Pearl
Drainage delay · PH Marina · ₦42M
Site · vendor stalled
Perfection docs · Enugu · ₦18M
Registry · notary
Allocation dispute · Abuja Hills
Buyer 084 · legal review
AI ISSUE RECOMMENDATION
Registry backlog is your #1 leverage point
- ▸Most urgent: PH Marina drainage · ₦42M exposure · escalate to COO now.
- ▸Root cause pattern: 6 of 8 urgent issues stem from vendor lateness.
- ▸Best department to resolve: Operations · resolution 4.2h avg.
- ▸Recommended action: assign senior registry lead for 5 days.
Confidence
92%