EXECUTIVE · COMMUNICATIONS
Enterprise communications
Announcements · staff · customers · broadcasts · response analytics
UNREAD URGENT
7
3 customer escalations
STAFF MESSAGES
148
last 24h
ACTIVE BROADCASTS
4
2 estate-wide
AVG RESPONSE
38m
-12m vs last week
Executive Announcements
Q4 strategy townhall · Friday 4pm
All staff · Lagos HQ + virtual
New refund policy effective Nov 1
Distributed to Sales, Finance, Support
Enugu Skyline Phase 1 launch — green-lit
Construction & Marketing aligned
Board pack circulated — Q3 results
C-suite + Directors
Customer Escalations
urgentFinance · urgent
Mary Okonkwo · refund delay 12d
urgentProject · high
PH Marina · 8 customers · drainage
highLegal · review
Abuja Hills · allocation dispute
highCompliance
Lekki Pearl · survey copy missing
mediumOperations
Eko Bay · contractor lateness
Staff Messages · live
Tunde A. → Sales channel
Lekki Pearl B14 closed — ₦18.4M
Ifeoma C. → Operations
Site Intelligence camera 04 offline
Ngozi A. → CMO
Q4 campaign approved by board
Compliance → Legal
Survey plan Phase 2 needs notary
Site Lead PH → COO
Drainage halted — rerouting
Broadcast Summaries
Lekki Pearl · Plot release Phase 2
liveSMS + Email + In-app · 12,480 reached · 94% delivered
Enugu Skyline · Pre-launch invite
liveEmail + WhatsApp · 6,820 reached · 88% delivered
Finance · Q4 payment reminders
liveSMS + Email · 8,140 reached · 96% delivered
All staff · Policy update v4.2
liveIn-app · 284 reached · 100% delivered
Department Response Analytics
Sales · response under 30m88%
Finance · response under 1h74%
Support · resolution under 24h91%
Operations · acknowledge under 15m66%
Compliance · turnaround under 48h82%
Avg first reply
12m
SLA breaches
9
CSAT
4.6