EXECUTIVE · COMMUNICATIONS
Communication Control Room
Broadcasts · staff · customers · delivery intelligence · AI assistant
Messages Sent Today
4,820
Delivery Rate
97.4%
Failed Messages
38
Broadcasts Active
6
Customer Replies
214
Internal Notices
19
Delivery Trend · 7 days
Sent vs delivered
SentDeliveredFailed
Channel Mix
Email3434%
SMS2626%
Push1414%
WhatsApp1212%
Internal Memo88%
Voice66%
Communication Flow
Executive HQ → Field
Step 1
Executive HQ
origin
Step 2
Department Heads
5 leads
Step 3
Estate Managers
18 mgrs
Step 4
Customers
12,480 reached
Step 5
Support Desk
reply loop
Broadcast Timeline
Payment reminder sent · Q4finance
SMS+Email · 8,140 reached
08:14
PH Marina drainage delay noticesite
WhatsApp · 620 buyers
09:22
Board meeting memoboard
Email · 12 directors
11:04
Sales campaign broadcastsales
Multi-channel · 26k contacts
14:22
Legal compliance updatelegal
In-app · 284 staff
16:03
Department Response Performance
Sales · response < 30m88%
Finance · response < 1h74%
Support · resolution < 24h91%
Operations · ack < 15m66%
Compliance · turnaround < 48h82%
Avg first reply
12m
SLA breaches
9
CSAT
4.6
Delivery Performance Registry
| Campaign | Channel | Audience | Sent | Delivered | Failed | Response % | Status |
|---|---|---|---|---|---|---|---|
| Payment reminder Q4 | SMS+Email | Buyers Lekki+PH | 8,140 | 7,916 | 224 | 31% | live |
| Enugu Skyline pre-launch | Email+WA | Leads · 6.8k | 6,820 | 6,004 | 816 | 42% | live |
| Board memo · Q4 results | 12 directors | 12 | 12 | 0 | 100% | live | |
| All-staff policy v4.2 | In-app | 284 staff | 284 | 284 | 0 | 96% | live |
| PH Marina drainage | 620 buyers | 620 | 598 | 22 | 48% | live |
AI Communication Assistant
AI COMMS BRIEF
Send Q4 recap Tuesday · 10am WAT
- ▸Best send window: Tue 10:00 · +18% open vs weekend.
- ▸Message risk: low · no NDPR-sensitive terms detected.
- ▸Recommended audience: 6,820 verified customers.
- ▸Suggested subject: 'Your Q4 estate update from EstateOS'.
Confidence
91%
Escalation Feed · live
Mary O. · refund delay 12durgent
Finance · escalate to CFO
3m
PH Marina · 8 buyers · drainagehigh
Project · owner Emeka
11m
Lekki Pearl · survey copy missingmed
Compliance · assigned Bola
22m
Ngozi A. → CMOinfo
Q4 campaign approved
48m