EXECUTIVE · CRISIS RESPONSE
Emergency Control Room
Live incidents · business impact · containment · executive command
2 ACTIVE INCIDENTS
Active Incidents
2
Critical Systems Down
0
Recovery Time
14m
Business Impact
₦42M
protected
Customer Impact
Low
Escalations Open
3
Emergency Response Flow
Standard EstateOS incident lifecycle
Step 1
Detect
auto + human
Step 2
Assess
impact triage
Step 3
Contain
isolate blast radius
Step 4
Notify
stakeholders
Step 5
Recover
restore service
Step 6
Verify
post-incident
Step 7
Close
post-mortem
Active Incident Board
Payment Gateway Slowdown
HIGHFinance · Ibrahim
₦12M/hr risk
▸ failover engaged
Failed Refund Batch
MEDIUMFinance · Funmi
48 customers
▸ reprocess queued
Suspicious Login Spike
WATCHSecurity · Kola
14 attempts blocked
▸ IP range banned
Customer Portal Latency
WATCHPlatform · Ada
p95 +180ms
▸ cache warmed
Business Risk Level
Composite risk index
target < 30
Rev
med
Ops
low
Cust
low
Department Impact Heatmap
| Revenue | Access | Payments | Documents | Comms | |
|---|---|---|---|---|---|
| Finance | 7 | 3 | 8 | 2 | 3 |
| Sales | 5 | 2 | 4 | 1 | 2 |
| Customer | 4 | 4 | 6 | 3 | 5 |
| Operations | 3 | 3 | 2 | 2 | 2 |
| Legal | 1 | 2 | 1 | 4 | 1 |
| Executive | 2 | 1 | 1 | 1 | 3 |
Emergency Timeline · current incident
Incident detecteddetect
Paystack p95 latency > 2.4s
14:02
AI diagnosis generatedai
Root cause: upstream gateway timeout
14:04
Finance portal set to read-onlycontain
prevents partial charges
14:06
Executives notifiednotify
CFO · COO · Platform lead
14:09
Recovery retry startedrecover
failover to Flutterwave
14:11
Verification pendingverify
3 test transactions in progress
14:14
AI EMERGENCY ADVISOR
Payment gateway slowdown · low customer impact
- ▸Root cause: upstream Paystack gateway throttling during peak.
- ▸Business impact: ₦12M/hr transaction volume affected.
- ▸Recommended: keep read-only until Flutterwave failover confirmed.
- ▸Recovery estimate: 14 minutes · monitor for 30 mins post-restore.
Confidence
92%
Rapid Response Action Queue
Approve Paystack failover
CFO signoff required
incident·INC-2201
Draft customer comms
reassurance message · non-alarming
incident·INC-2201
Extend security IP block
add /24 range · 24h TTL
incident·INC-2202
Schedule post-mortem
within 48h · public report
policy·EMR-04
Executive Command Options