PLATFORM INFRASTRUCTURE · COMMAND

Emergency Control Center

Founder-only · every action is logged, confirmed and reversible

FOUNDER ACCESS ONLY · All actions require multi-factor confirmation and create an immutable audit record.

Platform

OPERATIONAL

all green

Security

97%

iso27001

Incidents

1 critical

Active Users

534

now

Failed Logins

24h · low

Health

auto-checks

Emergency Switches

Tap to arm · second confirmation required

Platform Lockdown

Halt all writes platform-wide

Requires founder confirmation

Read Only Mode

All users view only

Requires founder confirmation

Maintenance Mode

Show maintenance page

Requires founder confirmation

Financial Freeze

Stop payments + payouts

Requires founder confirmation

Customer Freeze

No new customers / KYC

Requires founder confirmation

Sales Freeze

Halt allocations + reservations

Requires founder confirmation

Document Freeze

Block document writes

Requires founder confirmation

Communication Freeze

Halt SMS/Email/Push

Requires founder confirmation

User Access Freeze

Block new logins

Requires founder confirmation

Portal Lockdown

Switch any portal between OPEN · READ ONLY · LOCK

Executive

Sales

Operations

Finance

Customer

Legal

Support

CRM

Incident Command

Live · assignable · escalatable

ID	Severity	Incident	Owner	Status
INC-184	Critical	Payment gateway latency spike	CTO	Investigating
INC-183	High	Unusual login pattern · 3 accounts	Security	Mitigated
INC-182	Medium	Document upload timeout (Lagos)	Platform	Resolved

Emergency Timeline

Who · why · how long · approved by

12:14 · Adaeze O.

Auto

Enabled Read Only Mode

Investigating gateway · duration 12m

11:42 · Tunde A.

Founder

Locked Finance portal

Reconciliation · duration 1h

09:00 · Adaeze O.

Founder

Freeze customer KYC

Data audit · duration 30m

AI Emergency Advisor

Lovable AI · scenario coach

Recommended action

Enable Read-Only on Finance portal for 15m while gateway recovers

Business impact

₦42M payment flow paused · 0 customer-visible failures

Recovery plan

Auto-retry queued payments after gateway p95 < 350ms