SUPPORT · INTERNAL TICKETS
Internal tickets
Cross-departmental tickets · routed by skill graph · SLA-monitored
Open Tickets
126
Critical
8
Avg Resolution
4.2h
First Response
12m
SLA Adherence
94.2%
Throughput · 14 days
Active tickets
| Ticket | Subject | Owner team | Requestor | Age | Priority |
|---|---|---|---|---|---|
| OPS-4128 | Allocation file QA · IBJ B14 | Compliance | Sales · Adesanya | 2h | high |
| OPS-4124 | Bank reconciliation discrepancy | Finance | Treasury | 5h | critical |
| OPS-4118 | Drone footage missing · PHM | Site Intelligence | Engineering | 1d | medium |
| OPS-4112 | Vendor onboarding stuck | Procurement | Engineering | 2d | medium |
| OPS-4108 | Refund queue acceleration | Customer | Sales head | 3d | high |
| OPS-4102 | Estate manager rotation Q4 | HR | Operations | 4d | low |