COMMUNICATIONS · OVERVIEW
Communication Overview
Unified view of every conversation, broadcast and alert
Unread Messages
47
Customer Inquiries
23
Open Conversations
61
Avg Response Time
11m
Comms Health Score
94/100
Response time · 14 days
Minutes to first reply
Latest alerts
Cross-portal communication events
Broadcast delivered — Lekki Pearl Ph.2 update
1,142 recipients · 98.7% delivery
Customer inquiry — Amaka Eze
Asking about C of O timeline · linked plot C02
Escalated thread — refund RFD-2024-00214
Awaiting finance response for 4h
Inspection reminder batch sent
38 WhatsApp reminders · Saturday inspections
Sales team standup notes posted
Internal · Lekki territory channel
Broadcast performance
Last 4 campaigns
Ph.2 Infrastructure Update
WhatsApp · 1,142 sent
98.7% delivered
December Promo — Atlantic View
SMS · 3,400 sent
97.2% delivered
Payment Reminder Wave 11
SMS + WhatsApp · 412 sent
₦38M recovered
Allocation Letter Batch Notice
Email · 86 sent
92% opened