ISSUE CENTER · ANALYTICS
Issue Analytics
Volume, performance and recurring risk patterns
Issues (12mo)
1,418
Resolution Rate
96.2%
Avg Resolution
9.4h
Recurring Types
5
Unresolved Risk
₦18M
Issue volume
Opened vs resolved monthly
Resolution time trend
Hours · improving quarter over quarter
Recurring issue types
Patterns demanding process fixes
| Issue Type | Occurrences (12mo) | Root Cause | Process Fix |
|---|---|---|---|
| Bank transfer matching delays | 84 | Manual reconciliation | Auto-match rules deployed Q3 |
| Allocation letter turnaround | 61 | Signature bottleneck | Digital executive signing |
| Inspection rescheduling | 57 | Vehicle availability | Logistics pool expanded |
| Contractor milestone slippage | 33 | Equipment reliability | Penalty clauses + backup vendors |
| Receipt email deliverability | 29 | Spam filtering | Domain authentication upgraded |