ISSUE CENTER · OVERVIEW
Issue Overview
Escalations across staff, finance, sales, projects and customers
Open Issues
34
Urgent
6
Resolved (30d)
128
Avg Resolution
9.4h
Escalation Queue
4
Issues by category
Issues by department
| Department | Open | Urgent | Avg Resolution | Trend |
|---|---|---|---|---|
| Finance | 9 | 2 | 7.2h | Improving |
| Operations / Site | 11 | 3 | 14.6h | Worsening |
| Sales & CRM | 6 | 0 | 4.1h | Stable |
| Legal & Allocation | 5 | 1 | 11.8h | Stable |
| Customer Support | 3 | 0 | 2.9h | Improving |
Escalation queue
Issues breaching SLA — executive visibility
| Issue | Title | Department | Age | Priority |
|---|---|---|---|---|
| ISS-0892 | Contractor delay — drainage Ph.2 | Operations | 3d | Urgent |
| ISS-0887 | Refund processing stalled · RFD-00214 | Finance | 2d | Urgent |
| ISS-0881 | Double allocation claim · Abuja Hills A07 | Legal | 1d | Urgent |
| ISS-0876 | Estate gate maintenance overdue | Operations | 18h | High |