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Active tickets
1
Avg response
38 min
Resolved (30d)
4
Officer
Funmi A.
Customer Care · Tier 2
Payment issues
Open a ticket · SLA 8h
Document issues
Open a ticket · SLA 8h
Inspection issues
Open a ticket · SLA 8h
Allocation issues
Open a ticket · SLA 8h
Live conversation
Ticket #SUP-4421 · High priority
Funmi · Customer Care
Hello Adebola, we've located your ₦1.8M Zenith transfer. Reconciliation completes within 24h.
10:42 AM
Thank you Funmi. Will the receipt be issued automatically?
10:48 AM
Funmi · Customer Care
Yes — once verified, your receipt and updated payment statement will be in the Download Center.
10:51 AM
SLA timer
Active ticket
5h 22m
Remaining of 8h SLA · High priority
URGENT · 2hHIGH · 8hMEDIUM · 24hLOW · 72h
Ticket history
| ID | Subject | Created | SLA | Status |
|---|---|---|---|---|
| #SUP-4421 | Bank transfer not yet reflected | 2 days ago | Within SLA | Responded |
| #SUP-4389 | Survey plan correction request | 1 week ago | Resolved 6h | Resolved |
| #SUP-4302 | Inspection reschedule · 14 Dec | 2 weeks ago | Resolved 2h | Resolved |
| #SUP-4198 | Receipt format correction | 1 month ago | Resolved 1d | Closed |