COMMUNICATIONS · ANALYTICS
Communication Analytics
Response performance, satisfaction and channel health
Avg Response Time
11m
CSAT Score
4.6/5
Broadcast Delivery
98.1%
WhatsApp Response Rate
76%
Unread Backlog
47
Customer satisfaction trend
12-month CSAT index
Volume by channel
Department response leaderboard
Median first-response time · 30 days
| Department | Threads | First Response | Resolution | CSAT |
|---|---|---|---|---|
| Customer Support | 412 | 8m | 3.1h | 4.7 |
| Sales · Lekki | 286 | 6m | 1.8h | 4.8 |
| Finance | 148 | 19m | 6.4h | 4.4 |
| Operations | 97 | 24m | 9.2h | 4.3 |
| Legal & Allocation | 64 | 41m | 1.2d | 4.2 |